Privacy policy

Questions or Concerns: If you have any questions or concerns about this Privacy Policy, please contact us via email at hello@pawsonalhk.com or by mail at the following address: Rm 1608, 16/F, No. 655, Nathan Road, Hong Kong

This Privacy Policy describes how we collect, use, and share your personal information. It applies to information you provide to us offline (for example, during in-person registrations or events) as well as information we collect through our website (e.g., online forms or purchases).

Information We Collect

We collect personal information from you when you purchase a membership or other services from us. This includes personally identifiable information (PII) such as your name, home address, telephone number, and email address.

The types of information we collect may include:

  • Name

  • Home Address

  • Telephone Number

  • Email Address

How We Use Your Information

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use your personal information for various purposes related to our services. Primarily, we use it to:

  • Provide Services and Products: Fulfill your memberships, orders, and deliver the products or services you request.

  • Administrative Communications: Contact you about your use of our services, membership status, or send other service-related notices.

  • Respond to Inquiries: Address any questions, feedback, or comments you send us.

  • Marketing and Promotions: Send you newsletters, offers, or promotional materials about our products and services (you can opt out of these, as described below).

Additionally, we may use your information for our business and operational purposes, including:

  • Analytics and Improvements: Conducting data analysis, audits, and fraud monitoring/prevention. This helps us develop new products, enhance our services, and improve or modify our offerings based on usage trends and feedback.

  • Business Operations: Monitoring the effectiveness of promotional campaigns and expanding our business activities.

We may use non-personally identifiable information for any purpose (unless otherwise required by law). If we ever combine non-personally identifiable data with your personal information (for example, associating your name with your employer in a corporate-sponsored program), we will treat the combined data as personal information as long as it remains combined.

How We Share Your Information

We do not sell your personal data. However, we may share your information in certain circumstances, as outlined below:

  • Third-Party Service Providers: We may share your information with trusted third parties who perform services on our behalf. This includes services such as website hosting, data analysis, payment processing, order fulfillment, information technology support, customer service, email or text message delivery, and similar services. These service providers are only given the information necessary to perform their functions and are contractually obligated to keep your information confidential.

  • Legal Compliance and Prevention of Harm: We may disclose your personal information if required to do so by law, or if we believe that such disclosure is necessary to comply with legal processes (for example, court orders or subpoenas). We may also share information when we have a good-faith belief that it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect the rights and safety of Pawsonal, our customers, or others. This could include providing information to law enforcement, government agencies, or authorized third parties as needed.

  • Business Transfers (Sale or Change of Control): If ownership of all or substantially all of our business changes, or if we undertake a corporate transaction like a merger, acquisition, or asset sale, we may transfer your personal information to the new owner or successor organization. In such cases, your information will remain subject to the promises made in this Privacy Policy (unless you agree to new terms).

  • Corporate and Insurance Programs: If your membership or use of our services is part of a corporate-sponsored program or a health insurance wellness program, we may share certain usage information with the sponsoring company or insurer upon their request. This information could include your name, date of birth, membership or insurance ID number, and data about how often you use our services. We only do this in the context of confirming participation or usage for such programs and as permitted by applicable law and program terms.

Access to Your Information and Choices

You have the right to access and update your personal information, as well as make choices about how we communicate with you:

  • Updating Your Information: If you need to correct or update any personal details (such as your contact information), you can do so at any time by contacting us via email or at the mailing address provided in the "Questions or Concerns" section above. We will update your information as soon as reasonably practicable.

  • Opting Out of Marketing Communications: If you no longer wish to receive our marketing emails or promotional messages, you can opt out. To do this, click the unsubscribe link included in our marketing emails, or email us at hello@pawsonalhk.com with your request to be removed from marketing contacts. You may also let us know if you want to opt out of other forms of marketing outreach, such as text messages or phone calls. We will process your opt-out request as soon as possible. Please note that even if you opt out of marketing communications, we may still send you important administrative messages. These include transactional emails or notices about your memberships, purchases, or important service updates, which are not promotional in nature.

Security of Your Information

We take the security of your personal information seriously. Pawsonal employs industry-standard physical, technical, and administrative measures to safeguard your data. For example, we limit access to personal information to employees and agents on a need-to-know basis. In addition, our third-party service providers must adhere to confidentiality obligations and best practices for security.

However, please understand that no data storage system or method of transmission over the internet can be guaranteed to be 100% secure. We strive to protect your information, but we cannot warrant absolute security. If you have reason to believe that your interaction with us is no longer secure (for instance, if you feel that the security of an account you have with us has been compromised), please notify us immediately using the contact information provided above so we can take appropriate action.

Changes to Our Privacy Policy

We may update or modify this Privacy Policy from time to time. If we make any material changes, we will post the revised Privacy Policy on our official website (for example, on pawsonalhk.com) and update the "Last Updated" date if applicable. We reserve the right to modify this policy at any time, so please review it periodically. You may also contact us to obtain the latest version of this Privacy Policy. Unless stated otherwise, any revisions to this policy will apply to all personal information we have about you and your account.