Refund policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. Unfortunately, we cannot accept return requests made after this period.

You can fully refund and exchange if the following occurs:

1.  You received the wrong order.

2. Products are already broken/faulty when you received them.

Return Conditions:

1. The item is in its original condition (unused, unopened, and undamaged)

2. The item comes with original packaging and labels intact

3. Provide proof of purchase (receipt or order confirmation)

To start a return, you can contact us at hello@pawsonalhk.com. Please note that returns will need to be sent to our Hong Kong office at your own expense. 

How to Request a Return

To initiate a return, please email us at hello@pawsonalhk.com within 7 days of receipt. 

After reviewing your request, we will send you a confirmation email with the return address and instructions.
Customers are responsible for mailing the item back to our designated address in Hong Kong.
Once we have received and inspected the item, we will notify you of the refund approval status via email.

Exchange Policy

We currently do not accept exchanges for our products, please make sure you select the correct items before purchasing.

Refunds

Once your return is approved and inspected, your refund will be processed within 14 business days to your original payment method.
Please note that your bank or credit card provider may require additional time to complete the transaction.